Privacy Policy | Petco Love Lost

Petco Love Privacy Policy

Petco Love (“Petco Love”, “us,” “we,” and “our”) is strongly committed to protecting your privacy. This Privacy Policy applies to our websites at, (each, a “Website,” collectively, the “Websites”) and mobile apps (each, an “App,” collectively, the “Apps”). This Privacy Policy, which is part of our Terms of Use , describes the information we collect, how we use and share it, and how you can make choices about our use of that information. Please note that this Privacy Policy may be amended from time to time, so please check back regularly. By using any Websites or Apps after we have posted an updated Privacy Policy, you agree to that updated Privacy Policy.

  1. Information We Collect
  2. How We Use Your Information
  3. How We Share Your Information
  4. Payment Processing
  5. Third-Party Sites
  6. Social Media
  7. Record Retention
  8. Security
  9. Location of Services and Transfer of Information
  10. Your Choices Regarding Our Use of Personal Information
  11. Children
  12. Changes to This Policy
  13. Contact Us

By using any Website or App, you consent to our collection, use, and sharing of information as described in this Privacy Policy.

  1. Information We Collect

Information You Provide to Us

You may browse the Website without registering or submitting any personally identifiable information (“Personal Information”) to us. We collect Personal Information, such as your name, email address, pet information, geographic location, telephone number, mailing address, and other information, when you voluntarily provide it to us. Below are the most common ways in which you would provide your Personal Information:

  • When you create an account through the Website
  • When you download the App
  • If you make a donation to Petco Love
  • When you sign up to receive emails
  • When you contact us to request assistance or other information
  • In conjunction with any other place on the Website or App where you knowingly volunteer Personal Information

Information We Collect Automatically

We may also collect information about users when you interact with a Website, App or email we may send to you. This includes the IP address of the device you use to access the Website, the browser type, the time and date of visits, and the website that referred or linked you to the Website, and emails that you open or click through. If you are using the App, we may collect your geographic location. We may use this information so we can better deliver to you our services and improve the quality of the products, services, and information we provide. You can control tools on your mobile device related to information that may be automatically collected by our Apps. For example, you can turn off geolocation or push notifications in the settings of your mobile device.

We or our Service Providers (as defined below) may collect some of this information through cookies, web beacons, pixel tags, clear gifs or similar technologies. We use third-party website analytics tools that collect automated information about visitor traffic. The information collected and stored by these Service Providers is subject to our Service Providers’ privacy policies. We do not use information automatically collected to identify visitors or users individually except in circumstances where we may deem it necessary in connection with legal process or to protect our rights or the rights of a third party as further described below.


Web cookies are small files that are placed on your computer or mobile device by a website when you visit it. They contain details of your browsing history on that website and distinguish you from other users. Cookies send data back to the originating website on each subsequent visit or allow another website to recognize the cookie. Cookies are useful because they allow a website to recognize a user’s device and, for instance, remember your preferences and generally improve your online user experience. Like most websites, the Website uses cookies and other tracking technologies as described above.

You can find out more about cookies at You are not required to accept cookies from the Website. Your web browser allows you to disable the cookies function or delete existing cookies. However, if you disable cookies, you may not be able to access certain features on the Website.

2. How We Use Your Information

We or our third-party services providers (“Service Providers”) may use your Personal Information for the following purposes:

  • Provide services through an account you created on the Website
  • To process a donation you made to Petco Love
  • To acknowledge and thank you for your donation
  • To send you marketing and campaign communications
  • To provide you information about our goods and services
  • To personalize your experience on the Website or Apps, including to provide you with targeted marketing and content
  • To send you emails if you requested to be added to our mailing list
  • To respond to inquiries from you and communicate with you
  • To ensure and improve the quality of our Websites and Apps
  • To improve our services and products
  • To notify you about substantive changes to our privacy practices
  • To detect, investigate, and protect against any activities that may violate our policies or the law and to establish, defend against, or enforce any related claims

3. How We Share Your Information

We do not rent or sell your Personal Information to any third parties.

We may share your Personal Information with our subsidiaries as well as our animal welfare organization partners and other partners. We may also share your Personal Information with our Service Providers that help us operate and provide products, services and information in connection with the Websites or Apps.

We may use independent contractors or consultants to perform services for us. These individuals and entities may have access to Personal Information only as needed to perform their functions and are contractually obligated to maintain the confidentiality of any Personal Information collected from the Websites and Apps.

We also reserve the right to disclose and use Personal Information and other information in special circumstances, including to enforce this Privacy Policy or any other part of our Terms, to comply with legal process or law enforcement, to address actual or suspected illegal activity, to protect our property or rights, to protect the rights and safety of anyone, or for other reasons we determine in good faith are necessary, appropriate, or required by law. If we ever merge with, are acquired by, or otherwise consolidate with another entity, Personal Information may be transferred along with our other assets.

4. Donations

Petco Love values and respects the privacy of its donors. We do not share, loan, trade, rent, or sell our donor information to any other organization, nor will we send mailings to our donors on behalf of any other organization. We maintain historical records of donor giving histories for certain types of gifts. This information is gathered so Petco Love can properly acknowledge gifts for IRS purposes and is also used by us to analyze giving histories.

Any online donations to us are processed by our Service Provider through a Third-Party Site, and subject to the Third-Party Site’s privacy practices and terms of use. We do not have access to or process any credit card numbers.

Donor information may be made available to our other Service Providers, but only as necessary for us to provide our services

This section applies to donations and donor information received online or offline.

5. Third-Party Sites

The Websites or Apps may contain links to third-party websites (“Third-Party Sites”). Third-Party Sites may collect information about you when you interact with them through links on our Websites or Apps. If you follow any link to a Third-Party Site, you should review those websites’ privacy policies to find out how they protect your privacy. We are not responsible for Third-Party Sites or their privacy practices.

6. Social Media

The Websites may contain links to certain Third-Party Sites (like Instagram, Twitter, and Facebook) to provide information about us and our services (those websites, “Social Media Services”). When you follow, like, comment, or otherwise engage with us through these Social Media Services, we see the Personal Information that the Social Media Service generally makes available about its users (that information, “Social Media Information”). You should review the privacy policies of Social Media Services you interact with for more information on how it collects, uses, and shares Personal Information, including Social Media Information that may be provided to us.

7. Record Retention

We will keep your Personal Information for as long as we need it, or as otherwise prescribed by law, for the purposes set out in this Privacy Policy.

If you request to receive no further contact from us, we will keep some basic personal information about you on our suppression list in order to comply with your request and avoid sending you unwanted communications in the future.

8. Security

We use reasonable efforts to safeguard your Personal Information. All traffic on our Websites are encrypted with an SSL/TSL Certificate, including transmission of Personal Information to the Websites or Apps. Of course, no transmission over the Internet can be guaranteed to be 100% secure, so you provide your Personal Information to us at your own risk.

9. Location of Servers and Transfer of Information

Information collected through the Websites or Apps will be accessed and processed in the United States. In addition, your Personal Information may be transferred outside the United States by our Service Providers with locations in other countries. By using the Websites or Apps and providing your Personal Information to us, you consent to this transfer and to the collection, storage, processing and use of your Personal Information both within and outside of the United States.

10. Your Choices Regarding Our Use of Your Personal Information

If you wish to review, update, correct, or remove the information we have for you, please contact us here. If you no longer wish to receive communications from us, you can also unsubscribe by clicking on the “unsubscribe” button in any email communication you receive from us.

Some browsers have incorporated Do Not Track (“DNT”) preferences. As there is not yet an industry-standard DNT protocol on how to interpret DNT signals, we do not honor DNT signals from browsers at this time. However, you may refuse or delete cookies to prevent some tracking activities.

11. Children

We do not knowingly collect information from or about children. If you are a parent or guardian and believe your child under 13 may have provided Personal Information through a Website or App, please contact us here.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy from time to time without notice to you. If we make substantial material changes to our Privacy Policy, we will notify you. We may update this Privacy Policy by posting a new version on the Websites or Apps.

13. Contact Us

For any questions you may have about this Privacy Policy or our data practices contact us here or by writing to us at:

Petco Love

654 Richland Hills Drive

San Antonio, TX 78245

Updated: April 11, 2021